Complaints Policy

I hope that you are happy with the service that I provide, but I appreciate there may be times when I am not offering you and your child(ren) the service that you require. I hope that you will feel able to discuss any concerns or issues that you may have with me directly. If you would rather not talk in front of your child(ren) then we can arrange a more convenient time, for example in the evening or at the weekend.


It is a requirement by Ofsted that all complaints are logged along with the outcome and any action taken. These records must be available to show an Ofsted Childcare Inspector if required.


If you feel that you are unable to talk to me or that after talking the matter remains unresolved then you can talk in confidence to:


Pacey (Professional Association for Childcare & Early Years) 0845 880 0044




If you wish to make a formal complaint then you can contact the Ofsted on 0300 123 1231

 Reviewed by Heidi Sharp 7/7/2020

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